New Information
In a previous post we wrote about the inefficiency of automotive service parts networks.
http://spplan.wordpress.com/2009/05/15/auto-service-part-networks-are-a-mess/
The line of reasoning of the article was that manufacturers were unnecessarily out
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Where Are Service Parts in the Environmental Discussion?
Not sufficiently discussed is why service parts effectiveness is good for the environment. The same family that dutifully recycles, may also be the same family that trades in a car after 3 years for a newer m
Money for Nothing
The degree to which dealers are "taking it easy" is evident in the latest Consumer Reports survey where despite the overwhelming advantages of being part of a dealer network, dealers on average provide a customer experience that is 7% lower than that o
Big Problems in Automotive Service Networks
In our previous post we discussed the problems with how automotive service parts websites are dominated by dealers. We also discussed how this is inefficient and why these web sites should be centralized and either managed b
This article has been moved given that it affects supply chain generally and not just service parts planning. It can be accessed here.
http://supplychainconcepts.wordpress.com/2009/11/15/apics-is-selling-an-illusion/
Caught in a Time Warp It is always amazing to come upon a technology that is so amazingly underutilized. This would be the case for service parts online databases. The Story We needed a door handle assembly part for a 1997 Honda Accord. First we started with eBay, which
Web Enabled ERP
Is it necessary for every company to install its own SAP or other ERP software? We are beginning to wonder. Online applications for personal productivity is getting us thinking if the collaborative needs of supply chain make these internally focused sof
Pushing SAP PLM
For some time SAP has been promoting its product lifecycle management (PLM) solution. We should say at the outset that we don't find the term PLM very useful. Yes there are lifecycle implications to the software, however this category of software could
Internet Searching for Parts Excellence
Lets start off by discussing what we originally intended to do in this post. We thought we would do some Internet research and easily find some of the best service parts management companies and describe what they were doing that
Book Availability
We have written a number of times about how under-emphasized both service management and service parts planning in particular is and continues to be in companies. However, what surprised us to an equal degree was a recent search for books on this to
