There is not much we own that we like better than our 24 inch iMac, but our sudden understanding of its basic un-serviceability has been a real disappointment. iMacs are not the only things getting less serviceable.
What You Learn When Your iMac Goes Down
We
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New Information
In a previous post we wrote about the inefficiency of automotive service parts networks.
http://spplan.wordpress.com/2009/05/15/auto-service-part-networks-are-a-mess/
The line of reasoning of the article was that manufacturers were unnecessarily out
Money for Nothing
The degree to which dealers are "taking it easy" is evident in the latest Consumer Reports survey where despite the overwhelming advantages of being part of a dealer network, dealers on average provide a customer experience that is 7% lower than that o
Big Problems in Automotive Service Networks
In our previous post we discussed the problems with how automotive service parts websites are dominated by dealers. We also discussed how this is inefficient and why these web sites should be centralized and either managed b
Caught in a Time Warp It is always amazing to come upon a technology that is so amazingly underutilized. This would be the case for service parts online databases. The Story We needed a door handle assembly part for a 1997 Honda Accord. First we started with eBay, which
