SPPlan

Transparency Improved by Repair Pal On many occasions in this blog we have have decried the lack of transparency in service parts and service repair operations. Recently we found an interesting web site which addresses this for the automotive repair market. It is called Repair Pal. It provides both repair costing - estimation, as well as repair locations that can provide the intended service. We performed a search for our Honda Accord for a repair we had perform

SAP's Current Focus on SPPSAP has placed significant new development behind SPP as of the last few versions. What must be frustrating is how this is not translating into many new implementations. We think part of the reason is the inherent lack of interest in service management on the part of corporate America (sorry corporate America, but lets be frank, there are close to zero companies where the production side of the house does not run the service side of the hou

The SAP xApp program has been a commercial failure. This is good because the xApp program is not much more than a marketing agreement between SAP and smaller vendors. SAP co-opts best of breed vendors, and provides them with more market exposure. It also confuses clients as to what software vendors are doing what and seems to violate the principle that the company doing software development receives the compensation. The Arrangement The xApp program is where sof


In the article Why Auto Service Parts Networks are a Mess, http://spplan.org/2009/05/16/auto-service-part-networks-are-a-mess/ ..we describe why automotive service parts networks are in such a terrible state. However, we recently were forwarded an article that described one service part network that appeared to be functional. It is with an auto company that was willing to try new ways of business, something that many other auto manufacturers and dealers have not

Information Management We maintain a separate blog dedicated to information management. On this blog we have written about a service that is set to change file management as currently practiced. http://infoknowledge.wordpress.com/2009/06/15/data-management-easier-on-the-web/ There are many implications to file management for Box.net, however the one we want to discuss here is the capability with respect to service parts information. Box.net Box.net allows yo