Repair Pal for Repair Costing

Repair Pal for Repair Costing

admin | Uncategorized
Transparency Improved by Repair Pal On many occasions in this blog we have have decried the lack of transparency in service parts and service repair operations. Recently we found an interesting web site which addresses this for the automotive repair market. It is cal
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Its Time for the SAP xApps Program to Die

Its Time for the SAP xApps Program to Die

sapplanningadmin | Uncategorized
The SAP xApp program has been a commercial failure. This is good because the xApp program is not much more than a marketing agreement between SAP and smaller vendors. SAP co-opts best of breed vendors, and provides them with more market exposure. It also confuses clien
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The Saturn Service Parts System

The Saturn Service Parts System

sapplanningadmin | Uncategorized

In the article Why Auto Service Parts Networks are a Mess, http://spplan.org/2009/05/16/auto-service-part-networks-are-a-mess/ ..we describe why automotive service parts networks are in such a terrible state. However, we recently were forwarded an article that descr
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Using Box.net for Service Information

Using Box.net for Service Information

sapplanningadmin | Uncategorized
Information Management We maintain a separate blog dedicated to information management. On this blog we have written about a service that is set to change file management as currently practiced. http://infoknowledge.wordpress.com/2009/06/15/data-management-easier-on
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Service Labels for Estimated Service Time Required

Service Labels for Estimated Service Time Required

sapplanningadmin | Uncategorized
Government mandated nutrition labels were critical to improving the transparency of information as to what is in food. We are proposing a similar level of transparency for serviceable items. A Common Sense Proposal After learning that items are becoming l
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Public MTBF Statistics for Hard Drives

Public MTBF Statistics for Hard Drives

sapplanningadmin | Uncategorized
Can We Get  An MTBF Please? In one of our posts we described how unusual it was for companies to maintain causal information (such as aircraft landings, or installed base) that could be used to perform causal forecasting.  After the hard drive in our iMac went out
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Why OEMs Should Stop Controlling Service

Why OEMs Should Stop Controlling Service

sapplanningadmin | Uncategorized
The desire to control is not an attractive feature in individuals or companies. Too many OEMs follow a control model for their service parts and maintenance information which is anti-market, and it should be understood and opposed.A Trend Observed It has come to our
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Items Becoming Less Serviceable

Items Becoming Less Serviceable

sapplanningadmin | Uncategorized
There is not much we own that we like better than our 24 inch iMac, but our sudden understanding of its basic un-serviceability has been a real disappointment. iMacs are not the only things getting less serviceable. What You Learn When Your iMac Goes Down We
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The Real Service Parts Question

The Real Service Parts Question

sapplanningadmin | Uncategorized
The Real Service Parts Question We learned the following things from a white paper by Ciber. Reducing the Excess: Using Vendor Managed Inventory to ImproveProductivity Without Sacrificing Customer Service. "Reduce Capital Investment in Inventory Our parts distributor
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Why Service Parts are Good for the Environment

Why Service Parts are Good for the Environment

sapplanningadmin | Uncategorized

Where Are Service Parts in the Environmental Discussion? Not sufficiently discussed is why service parts effectiveness is good for the environment. The same family that dutifully recycles, may also be the same family that trades in a car after 3 years for a newer m
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