SAP's Current Focus on SPPSAP has placed significant new development behind SPP as of the last few versions. What must be frustrating is how this is not translating into many new implementations. We think part of the reason is the inherent lack of interest in service ma
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Big Problems in Automotive Service Networks
In our previous post we discussed the problems with how automotive service parts websites are dominated by dealers. We also discussed how this is inefficient and why these web sites should be centralized and either managed b
Pushing SAP PLM
For some time SAP has been promoting its product lifecycle management (PLM) solution. We should say at the outset that we don't find the term PLM very useful. Yes there are lifecycle implications to the software, however this category of software could
Internet Searching for Parts Excellence
Lets start off by discussing what we originally intended to do in this post. We thought we would do some Internet research and easily find some of the best service parts management companies and describe what they were doing that
Book Availability
We have written a number of times about how under-emphasized both service management and service parts planning in particular is and continues to be in companies. However, what surprised us to an equal degree was a recent search for books on this to
We were so impressed with Arena Solutions for BOM management and PLM that we decided to create a service around it.Arena manages bill or materials to in a very sophisticated way. We perceive a real need for capabilities in an area of software for service parts maintenan
Arena Demo
We have been using the demo system that was nicely provided by Arena Solutions, and we found a very interesting feature called the where used view. What this allows you to do is find where a component is used and then select that parent component. Something
MTBF and the Product Structure
In our previous post we discussed the different vendors and services offered for reliability testing and prediction. One of the important issues with relation to MTBF management is the product structure. The product structure is the hiera
Service Parts Forecasting
The main way service parts are currently forecasted is through the development of a MTBF. The MTBF is often developed from using similar parts and can be derived mathematically. However, there are also companies that perform physical testing
Service Part and Service Maintenance Database Background
Service parts require extensive documentation because of the need to capture information from service calls. Successive service calls (in addition to other research performed by the service technicians). This is
