Repair Pal for Repair Costing

Repair Pal for Repair Costing

Transparency Improved by Repair Pal On many occasions in this blog we have have decried the lack of transparency in service parts and service repair operations. Recently we found an interesting web site which addresses this for the automotive repair market. It is called Repair Pal. It provides both repair costing - estimation, as well as repair locations that can provide the intended service. We performed a search for our Honda Accord for a repair we had perform
SAP SPP as of SCM 7.0

SAP SPP as of SCM 7.0

SAP's Current Focus on SPPSAP has placed significant new development behind SPP as of the last few versions. What must be frustrating is how this is not translating into many new implementations. We think part of the reason is the inherent lack of interest in service management on the part of corporate America (sorry corporate America, but lets be frank, there are close to zero companies where the production side of the house does not run the service side of the hou
Its Time for the SAP xApps Program to Die

Its Time for the SAP xApps Program to Die

The SAP xApp program has been a commercial failure. This is good because the xApp program is not much more than a marketing agreement between SAP and smaller vendors. SAP co-opts best of breed vendors, and provides them with more market exposure. It also confuses clients as to what software vendors are doing what and seems to violate the principle that the company doing software development receives the compensation. The Arrangement The xApp program is where sof
The Saturn Service Parts System

The Saturn Service Parts System


In the article Why Auto Service Parts Networks are a Mess, http://spplan.org/2009/05/16/auto-service-part-networks-are-a-mess/ ..we describe why automotive service parts networks are in such a terrible state. However, we recently were forwarded an article that described one service part network that appeared to be functional. It is with an auto company that was willing to try new ways of business, something that many other auto manufacturers and dealers have not
Using Box.net for Service Information

Using Box.net for Service Information

Information Management We maintain a separate blog dedicated to information management. On this blog we have written about a service that is set to change file management as currently practiced. http://infoknowledge.wordpress.com/2009/06/15/data-management-easier-on-the-web/ There are many implications to file management for Box.net, however the one we want to discuss here is the capability with respect to service parts information. Box.net Box.net allows yo
Repair Pal for Repair Costing
Transparency Improved by Repair Pal On many occasions in this blog we have have decried the lack of transparency in service parts and service repair operations. Recently we found an interesting web site which addresses this for the automotive repair market. It is cal
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SAP SPP as of SCM 7.0
SAP's Current Focus on SPPSAP has placed significant new development behind SPP as of the last few versions. What must be frustrating is how this is not translating into many new implementations. We think part of the reason is the inherent lack of interest in service ma
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Its Time for the SAP xApps Program to Die
The SAP xApp program has been a commercial failure. This is good because the xApp program is not much more than a marketing agreement between SAP and smaller vendors. SAP co-opts best of breed vendors, and provides them with more market exposure. It also confuses clien
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The Saturn Service Parts System

In the article Why Auto Service Parts Networks are a Mess, http://spplan.org/2009/05/16/auto-service-part-networks-are-a-mess/ ..we describe why automotive service parts networks are in such a terrible state. However, we recently were forwarded an article that descr
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Using Box.net for Service Information
Information Management We maintain a separate blog dedicated to information management. On this blog we have written about a service that is set to change file management as currently practiced. http://infoknowledge.wordpress.com/2009/06/15/data-management-easier-on
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Service Parts Management by Haliburton in Iraq Beyond Belief
A License to Steal The behavior of Haliburton regarding service management and planning, as documented in the move Iraq for Sale, in Iraq is shocking. [youtube=http://www.youtube.com/watch?v=6cJlJudDtVE] This movie shows Haliburton and KBR deliberately not repairin
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Accenture Writes a Horrible Paper on Service Management
Who is writing Accenture's white papers? Articles can be motivated by inspiration, or frustration. Neither motivation is more or less valid than the other. This post is definitely motivated by the later. We thought we might learn something by reading a white paper on
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Showing Parts Connections Online
Dell's Website and Intel Linkage Something we found interesting while writing an article on assembly to order in SAP SCM and Dell. http://sapplanning.wordpress.com/2009/07/04/assemble-to-order-and-dell-and-apple/ We were on the Dell website, when we noticed they have
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Service Labels for Estimated Service Time Required
Government mandated nutrition labels were critical to improving the transparency of information as to what is in food. We are proposing a similar level of transparency for serviceable items. A Common Sense Proposal After learning that items are becoming l
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Public MTBF Statistics for Hard Drives
Can We Get  An MTBF Please? In one of our posts we described how unusual it was for companies to maintain causal information (such as aircraft landings, or installed base) that could be used to perform causal forecasting.  After the hard drive in our iMac went out
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